Health Alert: Opening of online appointment system for American citizen services

Message for U.S. Citizens – September 14, 2020

Location: Kingdom of Saudi Arabia

Event:  Beginning the week of September 20, the U.S. Mission to Saudi Arabia will reopen the online appointment system for routine passport and consular report of birth abroad services as well as notarial services on the Mission website.  In March, in an effort to prevent the spread of COVID-19 and protect our workforce and customers, the Embassy in Riyadh and the Consulates General in Dhahran and Jeddah significantly reduced provision of American citizen services (ACS) to emergency services available by email appointment only.  As the COVID-19 situation in Saudi Arabia changes, the U.S. Mission to Saudi Arabia is resuming consular operations in phases.  The health and safety of our personnel and customers remain our priority, and we will have required precautions and practices in place.

Adult passport applications that qualify for the mail-in renewal program can be sent to the U.S. Embassy and Consulates General in partnership with SMSA Express.  This does not require an appointment and is the most efficient way to process adult passport renewals.  Instructions can be found on our website.  The Consular Sections receive passport applications and forward them electronically to the United States for processing.  Most passports are returned from the United States within two weeks.

If you cannot obtain an appointment or you have an emergency request, please email the ACS unit nearest to you:;; or  Learn more about current developments on the COVID-19 Update page and the State Department’s Country Information and Travel Advisory page.

For Assistance Contact:

U.S. Embassy Riyadh

Abdullah Ibn Hudhafah As Sahmi Street Roundabout no. 9

Diplomatic Quarter Riyadh, Saudi Arabia

Telephone: (966) (11) 488-3800

Fax: (966) (11) 488-7670

U.S. Consulate General Jeddah

Al Safa Street, Al Muhammadiyah District, near the new American School building.

Jeddah, Saudi Arabia

Telephone: (966) (12) 220-5000

Fax: (966) (12) 220-5093

U.S. Consulate General Dhahran

Between KFUPM and King Abdulaziz Airbase

Dhahran, Saudi Arabia

Telephone: (966) (13) 330-3200

Fax: (966) (13) 330-6816

State Department – Consular Affairs

888-407-4747 or 202-501-4444

Saudi Arabia Country Information

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