U.S. Citizen Services

The American Citizen Services (ACS) Unit at the U.S. Consulate General in Dhahran provides assistance to U.S. citizens in the Eastern province of Saudi Arabia.

Security Notice

Visitors to the U.S. Consulate General must pass through security checkpoints, including walk-through-metal-detectors (WTMD) similar to visiting an airport. It may also be necessary to undergo additional screening, to include hand-held metal detectors and pat-down inspections. Both male and female guards are present. Prior to passing through the WTMD you must remove all metal items, including jewelry, coins, watches and belt buckles. Electronic devices such as mobile phones will not be permitted into the Consulate. Your visit to the Consular Section will be much easier and faster if you leave these items at home or in the car, so that you can proceed through security with the minimum disturbance.

Important Notice

If you are considering traveling to Bahrain, please consult Embassy Manama.

Emergency Services

Security Messages and Local Resources

Passports & Citizenship

Federal Programs

Child and Family Matters

Emergencies

Please see the Center for Disease Control’s website for information on the status of the Middle Eastern Respiratory Syndrome (MERS) Coronavirus.

In Case of Emergency:

If you are an American citizen with an emergency during our office hours (Sunday through Thursday, 8AM-5PM), please call (013) 839-5700 and ask to speak with American Citizen Services section. If calling from outside Saudi Arabia, please dial 966-13-839-5700.

If you are an American citizen with an after-hours emergency, please call (013) 839-5700, hold on the line until someone answers and ask to speak with the duty officer. Please note: These numbers are not to be used to make inquiries about U.S. visas and visa questions will not be answered by the duty officer or by the American Citizen Services section.

Public hours: Sunday through Thursday, 1:00 – 3:30PM

Tel: 966 (013) 839-5700

Hours and Contact Info

Public hours: Sunday through Thursday, 1:00 – 3:00PM

Tel: 966 (013) 839-5700

Mailing Address:

From Outside the United States:

American Citizen Services
P.O. Box 38955
Dhahran (Doha)
31942, Saudi Arabia

From a United States Post Office:

American Citizen Services
American Consulate General
Unit 66803
APO AE 09858-6803

ACS E-mail Inquiries: DhahranACS@state.gov. This e-mail address is only for ACS inquiries; inquiries regarding visas should be sent to DhahranNIV@state.gov (non-immigrant visas) or DhahranIV@state.gov (immigrant visas).

The American Embassy and Consulates General in Saudi Arabia are closed on Saudi and American National Holidays.

Federal Benefits

If you reside in Saudi Arabia and have questions regarding services provided by the Social Security Administration (SSA), you must contact the SSA Federal Benefits Unit (FBU) located at Embassy Rome. For more information on their services and how to contact them, please visit their webpage at: https://it.usembassy.gov/u-s-citizen-services/fbu/

For comprehensive information on SSA’s services abroad, please visit SSA’s webpage Service Around the World.

If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.

Saudi Police Clearance Letter

In order to obtain the police certificate for immigration purposes, applicants will need to obtain a letter addressed to the Saudi authorities from the U.S. Embassy in Riyadh or U.S. Consulates General in Dhahran or Jeddah .

Applicants will need to bring their Saudi resident permits, passports, a recent 2×2 photo and the notice from NVC or KCC (for Diversity Visa applicants) or from the US Embassy requesting the police clearance. The notice should include the case number and the applicant’s name.

Upon receipt of the requested police letter, applicants should go to the Ministry of Foreign Affairs Office for authentication and then to the police station in your district for processing.

Police certificates are valid for one year only.

Please make an appointment on our website for notary services to obtain the police clearance letter.